SHIPPING & RETURNS
Shipping Policy
Shipping Methods:
We utilize USPS and UPS for our shipping services.
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Delivery Times:
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Standard Shipping: Typically delivered within 2-6 business days for domestic orders, and 7-21 days for international orders, using USPS or UPS.
Shipping Costs and Fees:
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Shipping costs are calculated at checkout based on weight, destination, and the selected service. We do not charge additional handling fees.
Shipping Zones and Restrictions:
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Currently, we ship to the US and Canada only.
Order Processing Time:
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Orders are processed within 1-2 business days. Orders placed before 2 pm Central Time are often processed the same day.
Delays During Peak Seasons or Holidays:
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Please be aware that there may be delays during peak seasons or holidays.
Order Tracking:
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A tracking number is provided via email once the order is processed, available through the USPS or UPS websites.
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Shipping Delays and Issues:
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For any concerns about shipping delays, lost packages, or items damaged during shipping, please contact us at support@jetlagx.com. We will address these on a case-by-case basis.
Return & Exchange Policy
Returns:
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Customers are responsible for return shipping costs. Items must be returned within 30 days of receipt to JetLag X at a specified address for a refund. Please contact support@jetlagx.com before returning an item.
Wrong or Damaged Items:
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If you receive an incorrect or damaged item, please reach out to support@jetlagx.com for a resolution. If the mistake is ours, we will cover the return shipping cost and send a replacement upon receipt of the returned item.
Customer Communication:
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We communicate with customers about shipping status and concerns via email. Please contact support@jetlagx.com for inquiries.
Customs and Duties (International Shipping):
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International orders may incur additional customs and tax fees, which are the buyer's responsibility.
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